“CHANGE”. It’s that dirty word that many of us regard as a scary thing. It involves risk and uncertainty; therefore, it induces some level of stress or anxiety.
When it comes to implementing...
Articles
Daniel Midson-Short, May 2018 - You’ve probably heard the expression ‘you could get hit by a bus’. It’s a strangely morbid phrase that denotes that anytime, anywhere things could take a wrong...
Dr Phillip Palmer, April 2013 - I often hear from practice owners: "I don't want to invest in training my team. What if they leave? I will have wasted all this money”. Being a massive advocate for...
Simon Palmer, November 2006 - It is self-evident that a dentist who is able to build rapport will have the greatest chance of repeat business from a patient. However, to focus solely on the...