“CHANGE”. It’s that dirty word that many of us regard as a scary thing. It involves risk and uncertainty; therefore, it induces some level of stress or anxiety. 

When it comes to implementing...

Daniel Midson-Short, May 2018 - You’ve probably heard the expression ‘you could get hit by a bus’. It’s a strangely morbid phrase that denotes that anytime, anywhere things could take a wrong...

Daniel Midson-Short

Every year around the end of the financial year, we see dentists doing the same thing: they often ‘invest’ money in a new chair, a new piece of equipment, or even a refurbishment...

Dr Phillip Palmer, April 2013 - I often hear from practice owners: "I don't want to invest in training my team. What if they leave? I will have wasted all this money”. Being a massive advocate for...

Simon Palmer, November 2006 - It is self-evident that a dentist who is able to build rapport will have the greatest chance of repeat business from a patient. However, to focus solely on the...