Articles

How to manage resistance to change in the dental practice

“CHANGE”. It’s that dirty word that many of us regard as a scary thing. It involves risk and uncertainty; therefore, it induces some level of stress or anxiety. 

When it comes to implementing...

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HIT-BY-A-BUS TEST: Would Your Practice Survive it?

Daniel Midson-Short, May 2018 - You’ve probably heard the expression ‘you could get hit by a bus’. It’s a strangely morbid phrase that denotes that anytime, anywhere things could take a wrong...

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The top 5 reasons to invest in training in your team

Dr Phillip Palmer, April 2013 - I often hear from practice owners: "I don't want to invest in training my team. What if they leave? I will have wasted all this money”. Being a massive advocate for...

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Front Office Training - you don't get a second chance to make a good first or last impression

Simon Palmer, November 2006 - It is self-evident that a dentist who is able to build rapport will have the greatest chance of repeat business from a patient. However, to focus solely on the...

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Upcoming

A quick overview of the next few workshops we'll be hosting.