--- title: Articles | Patient Experience description: Patient Experience | --- ## [![Primepractice](https://3107308.fs1.hubspotusercontent-na1.net/hubfs/3107308/Primepractice_June2018%20Theme/Images/logo.png) ![Primepractice](https://3107308.fs1.hubspotusercontent-na1.net/hubfs/3107308/Primepractice_June2018%20Theme/Images/logo_small.png) Prime PracticeThe Dental Management Specialists](https://primepractice.com.au/) Give us a call: [+61 2 8935 0600](tel:+61%202%208935%200600) [Log in »](https://engine.primepractice.com.au/login) #### Newsletter registration ** *Our newsletter is full of the latest news in practice management* # Articles - [Dental Patient Communication (16)](https://articles.primepractice.com.au/blog/tag/dental-patient-communication) - [Dental Practice Management (14)](https://articles.primepractice.com.au/blog/tag/dental-practice-management) - [Practice Ownership (11)](https://articles.primepractice.com.au/blog/tag/practice-ownership) - [Compliance: Infection Prevention & Sterilisation (10)](https://articles.primepractice.com.au/blog/tag/compliance-infection-prevention-sterilisation) - [Leadership (9)](https://articles.primepractice.com.au/blog/tag/leadership) - [Patient Experience (7)](https://articles.primepractice.com.au/blog/tag/patient-experience) - [Team Management (7)](https://articles.primepractice.com.au/blog/tag/team-management) - [Team Development & Growth (6)](https://articles.primepractice.com.au/blog/tag/team-development-growth) - [Business Acumen (5)](https://articles.primepractice.com.au/blog/tag/business-acumen) - [Associate Dentists Academy (2)](https://articles.primepractice.com.au/blog/tag/associate-dentists-academy) - [Dr Phillip Palmer (87)](https://articles.primepractice.com.au/blog/author/dr-phillip-palmer) - [Simon Palmer (43)](https://articles.primepractice.com.au/blog/author/simon-palmer) - [Client Interview (33)](https://articles.primepractice.com.au/blog/author/client-interview) - [Dr Michael Sernik (32)](https://articles.primepractice.com.au/blog/author/dr-michael-sernik) - [Brett Churnin (16)](https://articles.primepractice.com.au/blog/author/brett-churnin) - [Megan Sharpe (8)](https://articles.primepractice.com.au/blog/author/megan-sharpe) - [Daniel Midson-Short (6)](https://articles.primepractice.com.au/blog/author/daniel-midson-short) - [Anita Roubicek (5)](https://articles.primepractice.com.au/blog/author/anita-roubicek) - [Patric Moberger (5)](https://articles.primepractice.com.au/blog/author/patric-moberger) - [Bethan Flood (3)](https://articles.primepractice.com.au/blog/author/bethan-flood) ## [Money Matters: Discussing price and payment options with patients](https://articles.primepractice.com.au/blog/money-matters-discussing-price-and-payment-options-with-patients) *Estimated reading time: 5 minutes* **Addressing the cost of a dental treatment is a constant challenge that many practices face. It is also one of the most important dialogues that can make or break the...** [Read article...](https://articles.primepractice.com.au/blog/money-matters-discussing-price-and-payment-options-with-patients) ## [Complacency breeds regression.](https://articles.primepractice.com.au/blog/complacency-breeds-regression) by **Dr. Phillip Palmer**. *Estimated reading time: 5 - 7 minutes.* [Read article...](https://articles.primepractice.com.au/blog/complacency-breeds-regression) ## [More Than Just A Set Of Teeth - How well do you know your patients?](https://articles.primepractice.com.au/blog/more-than-just-a-set-of-teeth-how-well-do-you-know-your-patients) [Read article...](https://articles.primepractice.com.au/blog/more-than-just-a-set-of-teeth-how-well-do-you-know-your-patients) ## [What Can Dental Practices Learn From A Bottle of Ketchup](https://articles.primepractice.com.au/blog/what-can-dental-practices-learn-from-a-bottle-of-ketchup) [Read article...](https://articles.primepractice.com.au/blog/what-can-dental-practices-learn-from-a-bottle-of-ketchup) ## [Good Isn't Good Enough Anymore Today](https://articles.primepractice.com.au/blog/good-isnt-good-enough-anymore-today) **Patric Moberger, May 2018** - Think for a moment how much business has changed in the past 15 years. Since the internet has taken hold of our lives, there has been **a shift in the way that we as humans...** [Read article...](https://articles.primepractice.com.au/blog/good-isnt-good-enough-anymore-today) ## [Are You Ready For A Wave of Change?](https://articles.primepractice.com.au/blog/are-you-ready-for-a-wave-of-change) **Daniel Midson-Short, May 2018** - Each generation has one thing in common - we all live through periods of change. We see new trends emerge all the time. Some of them affect us more than others. [Read article...](https://articles.primepractice.com.au/blog/are-you-ready-for-a-wave-of-change) ## [Front Office Training - you don't get a second chance to make a good first or last impression](https://articles.primepractice.com.au/blog/front-office-training-you-dont-get-a-second-chance-to-make-a-good-first-or-last-impression) **Simon Palmer, November 2006** - It is self-evident that a dentist who is able to build rapport will have the greatest chance of repeat business from a patient. However, to focus solely on the dentist’s... [Read article...](https://articles.primepractice.com.au/blog/front-office-training-you-dont-get-a-second-chance-to-make-a-good-first-or-last-impression) [All articles »](https://articles.primepractice.com.au/blog)