Articles

How effective is your practice's Recall System?

by Dr. Phillip Palmer. 

Estimated reading time: Approx. 2-3 mins. 

With the increasing cost of acquisition of new patients, and the constant need for marketing generally, one would think that most...

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Money Matters: Discussing price and payment options with patients

Estimated reading time: 5 minutes

Addressing the cost of a dental treatment is a constant challenge that many practices face. It is also one of the most important dialogues that can make or break the...

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Build patient trust with your Position Statement

Brett Churnin, November 2018

Think for a moment about somebody you really trust. It might be a family member or close friend. It might be a professional person such as a doctor or an accountant.

...

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What do your patients remember from their appointment?

Brett Churnin, November 2018

Ever have this experience?

You thought the appointment went really well; the patient was listening, they were smiling, they were nodding, they accepted treatment. You...

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The four barriers that prevent patients from choosing optimum treatment

Brett Churnin, October 2018. 

When a dentist offers treatment options to their patients, they do so with the patients’ optimum and long-term oral health in mind. It seems logical that a person should...

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Breaking down the new patient exam

Brett Churnin, October 2018 

Most patients aren’t really concerned about their missing tooth. It’s long gone and there’s no pain.

But as dentists, we know that it’s effects are causing more problems.

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Are you suffering from "The Rejected Dentist Syndrome"?

Dr Phillip Palmer, September 2018.

Unfortunately, it’s a tiring, disturbing and depressingly repetitive story for many dentists when it comes to offering treatment for patients.

Patients each have...

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More Than Just A Set Of Teeth - How well do you know your patients?

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Why Patients Say the Dreaded Four Words: "I'll think about it"

Brett Churnin, November 2017 - Depending on the type of practice you run, you probably see about 15 patients every day. That’s 15 conversations about next steps and potential treatment options; which...

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New Patient Examination: Are you going to BED on your first date?

Brett Churnin, November 2017 

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