Articles

Build patient trust with your Position Statement

Brett Churnin, November 2018

Think for a moment about somebody you really trust. It might be a family member or close friend. It might be a professional person such as a doctor or an accountant.

...

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What do your patients remember from their appointment?

Brett Churnin, November 2018

Ever have this experience?

You thought the appointment went really well; the patient was listening, they were smiling, they were nodding, they accepted treatment. You...

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The four barriers that prevent patients from choosing optimum treatment

Brett Churnin, October 2018. 

When a dentist offers treatment options to their patients, they do so with the patients’ optimum and long-term oral health in mind. It seems logical that a person...

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Breaking down the new patient exam

Brett Churnin, October 2018 

Most patients aren’t really concerned about their missing tooth. It’s long gone and there’s no pain.

But as dentists, we know that it’s effects are causing more...

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Why Patients Say the Dreaded Four Words: "I'll think about it"

Brett Churnin, November 2017 - Depending on the type of practice you run, you probably see about 15 patients every day. That’s 15 conversations about next steps and potential treatment options;...

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New Patient Examination: Are you going to BED on your first date?

Brett Churnin, November 2017 

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A New Communication Approach for a New Generation of Patients

Brett Churnin, March 2017 

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A new patient exam

Brett Churnin, August 2016 - Founded in psychology and the subtle nuances of human behaviour, Primespeak provides a unique approach to patient-clinician interactions. It incorporates a new way of...

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Why students should do Primespeak

An Interview with Dr Mohit Tolani. June 2016. 

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4 Ways to Reduce the Risk of Patient Backlash

Brett Churnin, June 2018 

When diagnosing as a dentist, there is always the chance of a backlash from patients where they could react negatively. 

Sometimes it is about the price, and other times...

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Upcoming

A quick overview of the next few workshops we'll be hosting.