Articles

4 Ways to Reduce the Risk of Patient Backlash

Brett Churnin, June 2018 

When diagnosing as a dentist, there is always the chance of a backlash from patients where they could react negatively. 

Sometimes it is about the price, and other times it...

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3 Keys to Building Trust with Patients

Brett Churnin, June 2016 
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The top 10 Mistakes that dentists make unknowingly

Brett Churnin, April 2016 -  

In the past 10 years, I have worked with thousands of dentists across the globe on their practice success. In that time, I have seen many patterns emerge, especially...

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Avoiding Polite Evasion

Brett Churnin, September 2018

The ProblemHere’s what most skilled dentists do: They bond well with the patient and develop rapport. They spend a lot of time in the exam explaining the treatment that...

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Setting up your Hygienist for success

Brett Churnin, May 2010

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Hitting a slow patch?

Brett Churnin, May 2008 - Jack answered the phone and I asked him how things were going. I could hear it in his sigh, before he said the word... “Terrible!” I was surprised, so I asked him to explain...

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