Client interview, June 2015 - Interview with Dr Angus Quinn - Principal Dentist at St Lucia Dental

How were you introduced to Prime Practice?
My uncle is a dentist who did the Masters Program with Prime Practice. While I was still at dental school, I came along to a few workshops which planted a seed for me.
After I bought my own practice, I saw Dr Michael Sernik do Primespeak Seminar and that was the clincher for me. It was really, really good. I got on board about 6 years ago as a client and have been with Prime since then.

What has changed in your practice?
When I bought my practice, I started off doing 2 days a week, and now, 6 years on, I have 4 clinicians working full time in my practice. We have just moved from a small house in St Lucia to a brand new purpose built practice just 10 weeks ago.

How did you get to this point?
I have worked incredibly hard to get to this point. With the help of Prime, I have systemised my whole practice so it works for us. Most goings-on have been regimented. Prime has definitely benefited me in getting a greater understanding of my practice and how everything is run.
I see Prime Practice as a lifestyle management program. You get the tools to put in the right systems so you can enjoy your life outside dentistry. Life isn’t all about work! I have great people around me, so I am able to take time off. The systems have created a solid foundation for the team to work from.

How has the coaching experience been?
My Prime coaches have been fantastic. Having someone to run things over with and someone support me through my business decisions has been the best thing Prime has given me.

Has your team changed much over the years?
Yes! Our core team have been fairly consistent, but we have a team of 15 auxiliaries, located right next to a university, so yeah, people move on. The great thing is that the base is strong and the systems are strong, so it’s relatively easy for someone to come in and take on work.

What else have you gained from being in the Prime Program?
The workshops have also been great to get the team on-board. They get to see how a great practice should be run and they get a better understanding of where I want to take the practice and why. We actually have a workshop next week with the team.
Prime have also helped us to orchestrate a really efficient recall system. Without these, I reckon you don’t have a pulse…