Anita Roubicek, May 2017 - What is being said on the phone?
Being the person at the dental front desk is a huge challenge. You are balancing the patients in front of you, the daily schedule, the needs of the hygienist and dentist, and also talking to people on the phone.
Often it is the phone calls that get the least focus and attention. This is because they are unscheduled, happen often and can be seen as an unwelcome interruption to an otherwise busy day. Without training, it is easy to forget the potential value each of these calls represents.
Conversion over the phone is key
One of the key roles of the front desk person is to convert new callers into new patients.
For this to happen, new callers need to be gently guided and have their expectations met along the way.?? Working with hundreds of dental practices each year, we have a specific formula that has been proven to work to grow the volume of patients coming into the practice.
Stop wasting marketing $$
Dental practices spend large amounts of money getting the phone to ring. From advertising in local papers, to building fancy websites, google adwords and SEO. However, often we find that the front office team are untrained to convert these calls into patients. If this is the case, you are wasting your money.
Knowing how to deal with phone shoppers is one set of skills, knowing how to have prepared patients coming into your practice every day is another. Valuing and spending the time needed for each call is a core skill and is crucial in every practice.
Getting these skills is easy at Prime Practice’s 1-day, CPD approved Best Practice Phone Skills. Travelling Australia and New Zealand in 2017, get your practice trained up to treat every phone call with the value it represents.
Want better results from your incoming calls. Ask us how by email here.
Have a Question? Email us here.
