Articles

What will Practice Managers need to be equipped with in 2020.

November 2019.Estimated reading time: Approx. 4 - 6 minutes.

Upskilling Practice Managers for the road ahead. 

The role of the Practice Manager in a dental practice is becoming more and more...

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Complacency breeds regression.

by Dr. Phillip PalmerEstimated reading time: 5 - 7 minutes.

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How to manage resistance to change in the dental practice

“CHANGE”. It’s that dirty word that many of us regard as a scary thing. It involves risk and uncertainty; therefore, it induces some level of stress or anxiety.

When it comes to implementing changes...

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HIT-BY-A-BUS TEST: Would Your Practice Survive it?

Daniel Midson-Short, May 2018 - You’ve probably heard the expression ‘you could get hit by a bus’. It’s a strangely morbid phrase that denotes that anytime, anywhere things could take a wrong turn.

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Investing in Yourself and Your Team This New Financial Year

Daniel Midson-Short

Every year around the end of the financial year, we see dentists doing the same thing: they often ‘invest’ money in a new chair, a new piece of equipment, or even a refurbishment...

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The top 5 reasons to invest in training in your team

Dr Phillip Palmer, April 2013 - I often hear from practice owners: "I don't want to invest in training my team. What if they leave? I will have wasted all this money”. Being a massive advocate for...

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Front Office Training - you don't get a second chance to make a good first or last impression

Simon Palmer, November 2006 - It is self-evident that a dentist who is able to build rapport will have the greatest chance of repeat business from a patient. However, to focus solely on the dentist’s...

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Upcoming Workshops

A quick overview of the next few workshops we'll be hosting.